Sunday, July 29, 2012

Error while doing Software Update on Windows Phone


Error Message:

You received a Error message on your Windows Phone regarding an update:
Collapse this tableExpand this table
Collapse this imageExpand this image

An update is available.

Updates can make your phone work better and add new features. They can make your phone more secure, too.

To learn more and install this update, connect your phone to your computer.

This message indicates that a newer version of the software for your Windows Phone is available. More information about this update can be found on webpage: Phone updates FAQ.
(http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/phone-updates.aspx)

If you have problems installing the updates, see the links below.


Resolution:

Online solution (http://ambassadors.xbox.com/en-us/pages/xbox-live/troubleshoot/wp-install-errors-wizard.aspx) is available to resolve this problem.

Collapse this imageExpand this image
Install or update the Zune software on your computer and connect your phone
Collapse this imageExpand this image
You receive an error during the update
Collapse this imageExpand this image
Additional troubleshooting steps


Collapse this imageExpand this image
Install the Zune software on your computer and connect your phone

The Zune or Windows Phone Connector software is required to be installed on your computer to perform the update. If you don't already have it, install this software on your computer:.
  • Download and install the Zune software for the PC (http://go.microsoft.com/?linkid=9753463)
(http://go.microsoft.com/?linkid=9753463)
  • Download the Windows Phone Connector for the Mac (http://go.microsoft.com/fwlink/?LinkID=208550)
(http://go.microsoft.com/fwlink/?LinkID=208550)
If you already have Zune software installed on your PC, make sure that it's updated to the current version:
1.       Disconnect your Windows Phone from your computer and start the Zune software.
2.       Click Settings, click Software, and then click General.
3.       Under Software Updates, click Check for updates.
4.       Follow the instructions to install any updates and then reconnect your Windows Phone to your computer by using the USB cable that was included with your phone.

Once the Zune software is installed and updated, connect your phone:

                 ·         Connect your phone
 

Make sure that you are using the USB cable which was included with your phone. Do not use a USB hub or ports on the front of your computer.

·         If your phone is not detected, restart it
To restart your Windows Phone, press and hold the Power button
until you see Slide down to power off, then flick down. After it’s off, press
to turn on your phone again.

If this restart sequence doesn’t work for your phone, try one of the following options:
o    Press and hold the Power button
for 10 seconds. After it’s off, press
to turn on your phone again.
o    If your phone has a replaceable battery, remove and reinsert the battery located under your phone’s back panel. Then press
to turn on your phone again.

If your phone is still not detected, try the additional troubleshooting in our step-by-step Windows Phone Device Detection Solution:

Online Solution
 
Online solution(http://ambassadors.xbox.com/en-us/Pages/xbox-live/troubleshoot/wp-device-detection-wizard.aspx) is available to resolve this problem.